STORE POLICIES

DELIVERY AND EXCHANGE/REFUND

All orders are shipped to your door via Ninja Van courier service and may be tracked here.

For orders below SGD50, a flat shipping rate of $3.50 applies. Shipping is FREE for orders $50 and above.

Please allow 3-5 working days for your order to reach you.

ALL ITEMS ARE FINAL SALE

In the unlikely event of manufacturing defects, please email us at hello@ilovekatfood.com.

As Katfood is handmade and all-natural, minor variations in colour, scent or texture from batch to batch do not constitute manufacturing defects.

TERMS OF USE

These terms and conditions (the "T&Cs") apply to www.ilovekatfood.com (the "Site"). Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

INFORMATION ABOUT US

We are I LOVE KATFOOD PTE LTD ("we", "us", "Katfood"), a company registered in Singapore. Our company registration number is 201608958W.

You can contact us by writing to hello@ilovekatfood.com.

If we need to contact you for service-related matters, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your order. "Writing" or "written" in these T&Cs includes emails.


ACCESSING AND USING THE SITE

As a condition of your access to and/or use of the Site, you warrant that:-

  • all information supplied by you on the Site is accurate, current and complete;

  • you are 18 years of age or older in order to access and/or use the Site; and

  • you will not copy or distribute any part of the Site in any medium without Katfood's prior written authorization.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

PROHIBITED ACTIVITIES

You agree and undertake not to:

  • use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;

  • impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;

  • attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another user’s computer or mobile device or the Site; and

  • post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libellous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.


LINKS TO THIRD PARTY SITES

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Katfood, including but not limited to third party payment system providers. You acknowledge and agree that Katfood is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Katfood from any and all liability arising from your access and use of any third party website.

We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

INTELLECTUAL PROPERTY RIGHTS

Katfood is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Katfood's prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

WARRANTIES AND LIABILITY

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any Product purchased from the Site is processed by third party payment system providers and Katfood does not retain or process any such payment information. Katfood cannot guarantee the security of such third party payment system(s) or any payment data on the Site, Katfood is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, Katfood is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve Katfood from any and all liability in connection with the acts, omissions or defaults of such third parties.

INDEMNITIES

You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or wilful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these T&Cs.

TERMINATION

We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs has occurred, we may take such action as we deem appropriate, including:-

  • Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;

  • Issuing a warning to you;

  • Commencing legal proceedings against you for loss resulting from your breach; and

  • Disclosure to law enforcement authorities of such information as we reasonably deem necessary.


We exclude liability for any actions taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.


PERSONAL DATA

We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy below for more information.


GENERAL

No Relationship: Neither these T&Cs nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and Katfood.


Assignment: You may not assign these T&Cs or any rights or obligations under these T&Cs to any party.

Waiver & Severability: The failure of Katfood to enforce any right or provision of these T&Cs shall not be deemed a waiver of such right or provision. In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable, the remaining provisions of these T&Cs shall remain in full force and effect.

Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Entire Agreement: These T&Cs, which expressly incorporate the Privacy Policy below and the terms and conditions referred to therein, constitute the entire agreement between you and Katfood relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.

Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

UPDATES

We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.

These T&Cs incorporate our Privacy Policy as may be updated from time to time below. If you have any questions about our T&Cs or Privacy Policy, please contact us at hello@ilovekatfood.com for enquiries about our T&Cs and Privacy Policy.

PRIVACY POLICY

Your privacy is important to Katfood. Please read through the following before providing us with any of your personal data. Your continued use of our website constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.

APPLICATION

This Privacy Policy applies to personal data collected, used, disclosed (including transferred out of Singapore), and otherwise processed (collectively, "processed") by our website. Such personal data will be processed in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA"), its associated regulations and subsidiary legislation, and guidelines issued by the Singapore Personal Data Protection Commission ("PDPC"). Jurisdictions outside of Singapore may have different local data protection standards.

PERSONAL DATA

The types of personal data we collect from you include:

  • your name;

  • mailing address(es);

  • telephone number(s);

  • email address(es);

  • date of birth;

  • gender;

  • nationality;

  • marketing preferences;

  • answers you provide to security questions (e.g. mother's maiden name, pet's name);

  • payment information and transaction details;

  • aggregated site statistics data;

  • any other information you choose to provide to us, or that we may collect about you through your interactions with our website.


Your personal data is collected when you:

  • visit our website with a cookies-enabled browser [or (if applicable) register a user account with our website];

  • request services from us such as subscribing to our newsletter or mailing lists for post or phone updates;

  • fill in any forms on our website;

  • submit a CV, job application, or any comment, question or feedback to us, or contact or correspond with us in any way; and

  • make purchases of goods or services through our website.


Your personal data will be used for the following purposes:

  • To facilitate your access to our website [or (if applicable) the creation of your user account with our website];

  • To evaluate your website preferences and for the maintenance of the website;

  • To evaluate and manage your online job application (if applicable);

  • To send you updates via email, post or telephone where appropriate;

  • To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way;

  • To facilitate online purchases of goods and services; and

    • Our related entities, including subsidiaries;

    • Third-party service providers (such as subcontractors, agents or network operators) who are employed to perform business and administrative functions;

    • Third party businesses with whom we collaborate;

    • Government bodies; and

    • Your personal data may be transferred out of Singapore from time to time. Such transfers will be carried out in accordance with the PDPA. Third parties, with the exception of Government bodies and other public agencies, are subject to data protection obligations and may only use your personal data to perform the necessary functions.

    • To identify the causes of problems arising at web servers and to resolve these problems;

    • To improve the contents of the website;

    • To customize the content of the website and our emails to suit your individual interests or purposes and selectively display best-matched pages to you;

    • To utilize your browsing history on the website for demographic research; and

    • To obtain static data of web visitors and aggregated website visitation statistics which are anonymous in nature. You may reject our use of cookies by configuring your browser to disable the use of cookies. However, you may no longer be able to receive services or personalized features of the website which rely on the use of cookies.


We do not sell or trade your personal data to external parties. However, in order to provide the above services to you, we may share, including transfer out of Singapore, your personal data with the following entities:

We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.

WEBSITE COOKIES

When you visit our website, we may assign your web browser one or more website cookies. Cookies are small text files used to enhance your shopping experience, including, but not limited to, maintaining current login, and providing a unique identifier for website statistics.

We may use cookies and web-beacons on the website for the following purposes:


LINKS TO THIRD PARTY WEBSITES

The website may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy.

We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data which you give to any other entity after leaving our website. Any access to such other third party websites is therefore entirely at your own risk.

OPTING-OUT / WITHDRAWAL OF CONSENT / RETENTION OF DATA

If you would like to unsubscribe from our newsletter, detailed instructions are provided at the bottom of all emails sent out. If you would like to unsubscribe from any of our other mailing lists, or to withdraw your consent to our use of your personal data, please write to our Data Protection Officer at hello@ilovekatfood.com.

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.

ACCESSING AND CORRECTING YOUR PERSONAL DATA

You may review and correct your personal data by signing into your user account and selecting 'Update Profile' or equivalent, or by contacting our Data Protection Officer at hello@ilovekatfood.com. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party.

Please allow fourteen (14) working days for your request to be processed.

SECURITY

We take reasonable precautions to protect your information and process it securely. Such measures include, but are not limited to passwords, firewalls, and other standardized industry practices. However, no method of transmission over the internet, or electronic storage, is 100% secure and we cannot be held liable for any loss you may suffer for unauthorized access or loss of any data provided to our website. Nevertheless, we strive to protect the security of your information, and are constantly reviewing and enhancing our information security measures. We may, but are not obliged to, post a notice on our website if a security breach occurs, or send an email to you at the email address you have provided to us in these circumstances.

AMENDMENTS

We reserve the right to amend this Privacy Policy at any time. The Effective Date stated below indicates the last time this Privacy Policy was materially revised. Any changes we may make to this Privacy Policy in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Privacy Policy.


CONTACT US

All other questions on our use of your personal data should be addressed to our Data Protection Officer, whom you may contact at hello@ilovekatfood.com.

 

©2019 I Love Katfood Pte Ltd